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SHOPPER SERVICES

Customer Service Centre

At Mimosa Mall we value our guests and will endeavour to deliver a superior customer experience at all times. Our friendly team of well-trained customer care representatives waits to serve you on your next visit to the Mall. Whether you are enquiring about store information, directions, gift card purchases, wheelchairs, or you wish to tell us about your MALL AND SHOPPING EXPERIENCE. The Information Centre is located on the Lower Retail Level opposite Mugg & Bean.

Info Centre Trading Hours

Monday – Friday 09:00 – 18:00

Saturday 09:00 – 17:00

Sunday & Public Holidays 09:00 – 14:00

Wheelchairs

For your convenience, Mimosa Mall has numerous wheel chairs available at the Information Desk.

Wheelchairs

For your convenience, Mimosa Mall has numerous wheel chairs available at the Information Desk.

Corporate Gift Cards

A Mimosa Mall Gift Card is a stylish way to make an impression, whether it’s for your staff, clients or customers. It can be loaded with any value from R50 – R5 000 so whatever your business needs, a Gift Card from Mimosa Mall is the ideal way to show your appreciation.

You can buy Corporate Gift Cards at our Information Centre, and you can choose to pay by cash or credit card or a business cheque. Please note that you must produce your ID for Gift Card purchase.

For bulk Corporate purchases, contact marketing@mimosamall.co.za or (051) 444 6914.

Gift Cards

The gift of choice. Gift Cards take all the guesswork out of your shopping experience when looking for the best gift.

Gift Card Sales are available at the Information Desk as well as at the Mimosa Mall Centre Management Offices (Office Level 3).

For EFT details please contact the Management Office on 051 444 6914 or marketing@mimosamall.co.za.

Complimentary Wi-Fi

Whether you want to check in or organise a place to meet with friends, our complimentary Wi-Fi service will come in handy.

Select ‘Mimosa Mall WIFI within Wi-Fi settings on your phone or tablet and follow the on-screen instructions to log on.

Security

At Mimosa Mall the safety of our shoppers is of utmost importance and we work closely with leading security experts to identify the latest crime trends and security threats to ensure that we are fully prepared to handle these situations, should they arise.

Leap serve security services provides a 24-hour security services team of well-trained security officers with a fully equipped control room to keep the Centre secure. Mimosa Mall is very proactive in crime prevention initiatives and fosters strong relationships with the saps, from whom we obtain all the latest information we need to regularly assess security preparedness and ensure the Centre’s safety.

We urge our loyal shoppers to report any suspicious behaviour, please contact our Centre security on 051 444 6914.

Parking

Three Hours Free Parking

Moms & Tots Parking:

Clearly marked Moms & Tots parking bays are situated near the entrances on the Basement, Green and Orange Parking Levels. These parking bays offer a wider berth and are specially designed to accommodate prams.

Disability Parking Bays:

These parking bays are reserved for persons with disabilities and are located on all 6 covered parking levels and the open parking area (next to Melville Drive).

Parking Tariffs:
To make use of our free parking period, take a parking ticket at the boom upon entry, validate free parking at the pay station and insert the ticket at the exit boom when you leave.

Family Restroom & Baby Rooms

Mimosa Mall offer shoppers 3 baby changerooms: Food Court (Upper Retail Level), Lower Retail Level (opposite HDL Jewellers) & on the Upper Retail Level (next to Cotton On). A family toilet facility is conveniently situated next to the baby changeroom in the Food Court.

Emergency Procedures
Click here to view a guideline on our emergency procedures.

Trading Hours

Monday – Friday: 09h00 to 18h00

Saturday: 09:00 to 17:00

Sunday & Public Holidays: 09:00 to 14:00