Shoppers Services

Information Desk

At Mimosa Mall we value our guests and will endeavour to deliver a superior customer experience at all times. Our friendly team of well-trained customer care representatives waits to serve you on your next visit to the Mall. Whether you are enquiring about store information, directions, gift card purchases, wheelchairs, or you wish to tell us about your mall and SHOPPING EXPERIENCE. The Information Centre is located on the Lower Retail Level opposite Mugg & Bean.

Information Desk Trading Hours

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    Monday – Friday
    09:00 – 18:00
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    Saturday
    09:00 – 17:00
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    Sunday
    09:00 – 14:00
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    Public Holidays
    09:00 – 14:00

Corporate Gift Cards

Click To Read More

Complimentary Wi-Fi

Click To Read More

Family Restroom & Baby Rooms

Click To Read More

Emergency Procedures

Click To Read More

Wheelchairs

More Info

Corporate Gift Cards

More Info

Gift Cards

More Info

Gift Cards

More Info

Gift Cards

More Info

Gift Cards

More Info

For your convenience, Mimosa Mall has numerous wheel chairs available at the Information Desk.

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    Moms & Tots Parking:
    Clearly marked Moms & Tots parking bays are situated near the entrances on the Basement, Green and Orange Parking Levels. These parking bays offer a wider berth and are specially designed to accommodate prams.
  • Disability Parking Bays:
    These parking bays are reserved for persons with disabilities and are located on all 6 covered parking levels and the open parking area (next to Melville Drive).
  • Parking Tariffs:
    To make use of our free parking period, take a parking ticket at the boom upon entry, validate free parking at the pay station and insert the ticket at the exit boom when you leave.

Covered Parking Tariffs

(Tariffs Inclusive of VAT)
  • 0 – 30 min
    FREE
  • 30 min – 1 hr
    R 5.00
  • 1 – 2 hrs
    R 7.00
  • 2 – 3 hrs
    R 10.00
  • 3 – 4 hrs
    R 17.00
  • 4 – 5 hrs
    R 18.00
  • 5 – 6 hrs
    R 19.00
  • 6 – 8 hrs
    R 20.00
  • 8+ hrs
    R 28.00
  • Lost ticket
    R 30.00
  • Monthly Permit
    R 399.00

Melville Parking Tariffs

(Tariffs Inclusive of VAT)
  • 0 – 30 min
    FREE
  • 30 min – 1 hr
    R 6.00
  • 1-2 hrs
    R 11.00
  • 2 – 3 hrs
    R 16.00
  • Each additional hour thereafter
    R 6.00 p/h
  • Flat Rate:
    17:30 – 07:00
    R 6.00
  • Lost ticket R 30.00
    R 30.00

For enquires call 051 444 3397

Mimosa Mall offer shoppers 3 baby changerooms: Food Court (Upper Retail Level), Lower Retail Level (opposite HDL Jewellers) & on the Upper Retail Level (next to Cotton On). A family toilet facility is conveniently situated next to the baby changeroom in the Food Court.

 

Click here to view a guideline on our emergency procedures.

 
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    For your convenience, Mimosa Mall has numerous wheelchairs available at the Information Desk.

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    A Mimosa Mall Gift Card is a stylish way to make an impression, whether it’s for your staff, clients or customers. It can be loaded with any value from R50 – R5 000 so whatever your business needs, a Gift Card from Mimosa Mall is the ideal way to show your appreciation.

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    You can buy Corporate Gift Cards at our Information Centre, and you can choose to pay by cash or credit card or a business cheque. Please note that you must produce your ID for Gift Card purchase.

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    For bulk Corporate purchases, contact marketing@mimosamall.co.za or (051) 444 6914.

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    Whether you want to check in or organise a place to meet with friends, our complimentary Wi-Fi service will come in handy.

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    Select Mimosa Mall WIFI within Wi-Fi settings on your phone or tablet and follow the on-screen instructions to log on.

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    At Mimosa Mall the safety of our shoppers is of utmost importance and we work closely with leading security experts to identify the latest crime trends and security threats to ensure that we are fully prepared to handle these situations, should they arise.

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    Fidelity security services provides a 24-hour security services team of well-trained security officers with a fully equipped control room to keep the Centre secure. Mimosa Mall is very proactive in crime prevention initiatives and fosters strong relationships with the saps, from whom we obtain all the latest information we need to regularly assess security preparedness and ensure the Centre’s safety.

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    We urge our loyal shoppers to report any suspicious behaviour, please contact our Centre security on 051 444 6914.

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    Moms & Tots Parking

    Clearly marked Moms & Tots parking bays are situated near the entrances on the Basement, Green and Orange Parking Levels. These parking bays offer a wider berth and are specially designed to accommodate prams.

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    Disability Parking Bays

    These parking bays are reserved for persons with disabilities and are located on all 6 covered parking levels and the open parking area (next to Melville Drive).

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    Parking Tariffs

    To make use of our free parking period, take a parking ticket at the boom upon entry, validate free parking at the pay station and insert the ticket at the exit boom when you leave.

Covered Parking Tariffs

(Tariffs Inclusive of VAT)
  • 0 - 30 min
    FREE
  • 30 min - 1 hr
    R 5.00
  • 1 - 2 hrs
    R 7.00
  • 2 - 3 hrs
    R 10.00
  • 3 - 4 hrs
    R 17.00
  • 4 - 5 hrs
    R 18.00
  • 5 - 6 hrs
    R 19.00
  • 6 - 8 hrs
    R 20.00
  • 8+ hrs
    R 28.00
  • Lost ticket
    R 30.00
  • Monthly Permit
    R 399.00

Melville Parking Tariffs

(Tariffs Inclusive of VAT)
  • 0 - 30 min
    FREE
  • 30 min - 1 hr
    R 6.00
  • 1-2 hrs
    R 11.00
  • 2 - 3 hrs
    R 16.00
  • Each additional hour thereafter
    R 6.00 p/h
  • Flat Rate:
    17:30 - 07:00
    R 6.00
  • Lost ticket R 30.00
    R 30.00

For enquires call 051 444 3397

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    Mimosa Mall offers shoppers 3 baby rooms: Food Court (Upper Retail Level), Lower Retail Level (opposite HDL Jewellers) & on the Upper Retail Level (next to Starbucks). A family restroom facility is conveniently situated next to the baby room in the Food Court.